Shipping policy

This Shipping Policy applies to all orders placed through pethousefromnature.com.

1. Free Shipping

All orders placed on pethousefromnature.com are shipped with free shipping.
No additional shipping fees are charged to the customer.

2. Shipping Method

Orders are shipped via international express courier services.
We work with reliable global carriers, including:

  • UPS

  • FedEx

  • DHL

The selected carrier is determined by us based on the delivery address, package dimensions, and operational conditions.

3. Order Processing Time

Orders are processed and prepared for shipment within 3–5 business days after payment confirmation.

As many of our products are made to order or carefully prepared, this period includes production and packaging time.

4. Delivery Time (Express Shipping)

Once dispatched, orders are shipped using express delivery.
The estimated delivery time is 2–5 business days.

Delivery times may vary depending on:

  • The destination country,

  • Customs clearance processes,

  • Carrier operational conditions.

All delivery timeframes are estimates, and delays caused by customs procedures or force majeure events are beyond the control of pethousefromnature.com.

5. Customs, Duties, and Taxes

For international shipments, any applicable:

  • Customs duties,

  • Import taxes,

  • Local fees or charges

are the responsibility of the customer. These costs are not included in the product price or shipping cost and may be requested by the carrier prior to or upon delivery.

6. Delivery Inspection

Upon delivery, customers are advised to:

  • Inspect the package immediately,

  • Report any visible damage to the courier at the time of delivery.

pethousefromnature.com is not responsible for damage reported after delivery has been completed.

7. Incorrect or Incomplete Address

If an incorrect or incomplete address is provided by the customer:

  • Delivery may be delayed,

  • The shipment may be returned,

  • Additional shipping or re-delivery costs may occur.

Any such costs are the responsibility of the customer.

8. Contact Information

For any questions regarding shipping and delivery, please contact us:

pethousefromnature.com
📧 hello@pethousefromnature.com